We want you!
The “Aither Army” is recruiting individuals who want to make a difference and battle one of the most economically devastating issues this country is facing – the cost of health care.
Your mission - should you choose to accept it, is to be part of the solution for members and clients. “Being Aither” starts on day 1, and our core philosophies are reinforced during and after training. We define everything an Aither associate does as a “moment of truth.” Whether you are paying a claim, answering a call, reviewing a contract or adding a new enrollment - there are ways to find savings for members and clients. You have an opportunity to make a difference.
Aither is a customer-driven company. A company that recognizes its only true assets are satisfied customers, all of whom expect and deserve to be treated as individuals.
Who are Aither customers? They are our health plan participants, our clients and other Aither associates. Yep. That’s right. We take care of one another.
Aither is not a collection of material assets. It’s not our technology or our offices or the way we sell and market that our clients will tell you about. Aither is the true and genuine relationship between an individual and the Aither associates who serve them. All our Aither clients will tell you that we connect with them. Really connect.
Ten million moments of truth, 3 minutes at a time. This will determine Aither’s success. On average, we interact ten times a year with each customer, for an average of 3 minutes each time. If Aither has 1 million customers, we are granted 10 million “moments of truth” to prove we care and are the best at what we do.
At Aither our compass is each customer's individual needs - it’s our driving force. We place responsibility for ideas, decisions, and actions with the people who are Being Aither during those 3-minute interactions: advocates, claims analysts, quality analysts, and all the other Aither associates. We remove the red tape so associates can avoid having to go up the organizational chain of command for a decision. We want those 3 golden minutes to end with resolution, a loyal customer and a smile.